Tradehome Shoes — Austin

First let me say that the manager whose name is Austin, is as professional as they come. We had a misunderstanding about a return which was totally my fault. He was patient and did everything he could to solve the issue. The level of service and attention as well as his kind attitude is commendable. I went into Trade Home to just checkout their shoe selections. The sales clerk “Jay” was top notch. The first pair of shoes that I tried didn’t have the right fit for my foot. He pulled several different shoes and was patient as I walked through the store trying them out. He actually helped me put on the shoes and tied them for me. Most clerks hand you the shoes and walk away. Unbelievable service! The shoes themselves were bought from Jay , who had knowledge of the foot and of the merchandise. It was a hands on shoe buying experience unlike any I have had in years! I would highly recommend this store, managed by Austin and I believe assistant manager is Jay. Good Management, Training and Hiring!

Truly an unforgettable experience! I had been in the market for some new work shoes but wasn’t sure what I was looking for. My previous daily holy grails (Hoka Bondi 9) were amazing but my sciatica pain had returned and I was open to other options for relief. I found the Aetrex machine and the option of an orthotic never even crossed my mind. Austin quickly came over and walked me through my results and had many wonderful suggestions. What made this experience unforgettable was Austin and the exceptional customer service he provided. He took the time to bring out 10+ shoes for me to try, thoroughly explained the shoe (how it would feel etc), then stayed with me while I walked in every single one and compared it with the previous favorite fit. I have no doubt he would’ve brought out every single shoe in the store for me to try on had I asked to. You can tell he’s truly passionate about helping his customers. I left with a pair of OTIVM shoes (I didn’t even know these existed) and an orthotic insert. The difference to my previous shoes were night and day. Thank you again Austin!! We will be back for sure!

I had the absolute best customer service experience at Trade Home Shoes, all thanks to Austin. I originally came in just looking for one pair of shoes, but Austin’s knowledge, personality, and genuine desire to help completely changed my visit. Austin didn’t just sell me shoes. he turned it into a one‑stop shopping trip for my whole family. He helped me pick out the perfect pair for my mom’s Christmas gift, then found great options for my brother and my dad, all while explaining why each shoe was a great fit for their needs. His product knowledge is incredible; he broke down the comfort, support, and quality so clearly that I ended up buying two pairs for myself, too. Honestly, this is the best shoe store experience I’ve ever had. I kept leaving and coming back because I trusted Austin’s recommendations that much. As a company, you’re incredibly lucky to have someone like Austin representing Trade Home Shoes. he’s not just a salesperson, he’s a true asset and clearly a manager who cares about the customer, not just the sale. Austin, thank you for going above and beyond. You earned every bit of that 5‑star rating, and you absolutely deserve a raise. I’ll be back, and I’ll be sending everyone I know to see you.