Tradehome Shoes — Champaign

Best shoe-shopping experience I've had. The high rating is deserved. I am on my feet a lot for work and needed a shoe upgrade. Appreciated Brenndan's patience in answering questions, and that he legitimately listened to what I was looking for and my feedback on the shoes I was trying on. Now I feel like I actually understand how to shop for shoes. The folks here were respectful, knowledgeable, and considerate of budget - I think this store would be suitable for people from all walks of life :)

I can’t recommend this place and staff enough! :) Great experience every time I go. Every single staff member, in person or on phone from this location is outstanding. They are kind, accommodating, but also very knowledgeable and hospitable. I’ve never been to a shoe store that I remember where it’s been such a great experience and team. They’ll even put your shoes on for you if needed, clean them off, and spray new shoes you buy free of charge! You can walk out of this place (with or without a purchase) feeling cared for and with a pep in your step. I kid you not. My experience was this encouraging! I recently went for the first time and got their foot scan for a solution for my flat feet. I got a pair of hokas size 6 and a size 6 aetrex shoe sole for support. I wore the shoes and soles for 3 days and realized I needed to size up. I called and talked to a great team member, who was very kind and accommodating. She told me to go ahead and come back in and they can easily exchange for me (new size and color). I went in, staff were very kind letting me know they were almost done with another customer but would soon be with me. I got scanned again and got the help I needed with no hassle exchange! It turns out when I scanned for my size this time (not foot issue), I am actually a size 7 (without that scan I was just going to get a 6.5). They even exchanged me a new size/higher support insole. I didn’t even have the box for my soles for return because I forgot, but they took my new soles (gave them to me without a box) and easily just took my old ones and put them in the new box to re-inventory. They were so accommodating when I told them I wasn’t directly from the area. I walked out happy as could be! They are such a great team!

We had the most amazing experience at Tradehome! From the moment we walked in, Makayla was so warm and friendly. She took time and care to explain all the options, gave us a great deal, and offered helpful advice for foot health. She clearly knows her stuff and her energy was infectious! We will definitely be going back and would recommend this store to anyone looking for a new pair of shoes and wants to support local businesses.