Tradehome Shoes — Fairlawn

We shopped at the Summit Mall store and received exceptional service from Keia. She was extremely personable, knowledgeable, thorough and fun. She knew the product inside and out. She is training for management and will be terrific. We received personal attention even while greeting other customers. We left with 3 pairs of Hokas!

Brandon gave me and my girlfriend the best service I’ve ever had. We went in to check out some shoes for her nursing, and boots for my EMS job. In a world like this you go into stores expecting to be on your own, but it was a whole different experience. He made sure to get us fitted, find the style that was to our liking, and give us the best possible option. Brandon wasn’t just doing his job, he cared to take the time to listen and help another person. Would highly recommend choosing this store as Brandon and the rest of the staff will happily take care of your needs.

I visited Tradehome Shoes at Summit Mall today around 11:30 a.m., and I had one of the best customer service experiences I’ve ever had. Clive, the sales associate who helped me, was incredibly kind, knowledgeable, and attentive throughout the entire process. Clive took the time to measure both of my feet, carefully explained the sizing and fit options, and made sure I found the perfect pair of Birkenstocks. He was patient, professional, and genuinely invested in helping me make the right choice rather than simply making a sale. Because of Clive’s expertise and outstanding service, I left with a brand-new pair of Birkenstocks and a cleaning kit, feeling completely confident in my purchase. He truly made the entire shopping experience enjoyable and stress-free. I would highly recommend Tradehome Shoes to anyone looking for quality footwear and exceptional customer service. If you have the opportunity to work with Clive, you’re in great hands. Thank you, Clive, for making this such a positive experience!