Best experience ever! I bought some Hokas for the 1st time in May and absolutely loved them, with the exception that they came apart on the inside of the arch. I went in to the store to buy a new pair and ask if this was typical of Hokas (because if it was, I was going to switch back to Brooks) and the manager said no and told me about Hokas warranty. He got me all squared away with a new pair! 10/10 experience and would recommend this store to anyone.
Customer Reviews
⭐⭐⭐⭐⭐ We had an exceptional experience at Tradehome Shoes in Johnson City, and Lucy deserves all the credit! She was absolutely phenomenal—friendly, engaging, knowledgeable, and genuinely interested in helping us. This is a perfect example of why great customer service still matters. Had Lucy not been so welcoming and helpful, I probably would have looked around, found what I liked, and purchased it online later. Instead, because of the experience she created, we were happy to make our purchase right there in the store. Great customer service makes all the difference, and Lucy is an outstanding example of that. Thank you, Lucy, for making our visit such a great experience. Tradehome Shoes is fortunate to have you!
This was a great shoe buying experience. Jackson and Ayush took time to literally put multiple different shoes on my feet! You do not get that kind of service from many shoe stores these days. They listened to my concerns and needs and steered me to the shoes that fit my foot perfectly! They have a variety of shoes and even the ability to measure your foot for custom insoles. This is a great place to buy shoes!!