Tradehome Shoes — Joplin

Repeat customer, walk them to buy something. I buy regularly there at pair of keen water sandals. They were marked with the sail tag. So I asked what the sale was, and they said that they were not on sale that had it ended. Yesterday. No offer to try to accommodate or apology for the mistake. So I purchased them from keen online for ten dollars. Less free shipping and no sales tax. So I saved about twenty five bucks.

Back in May I bought two inserts for my wife and I plus a pair of hoka, the guy said there's a 2-year warranty if there's any problems bring them back or in October 5 months later the inserts are worn out I went into the store yesterday to tell him I need a replacement the guy began to tell me he can't I prove to him I bought the inserts and the shoes there I just wanted a replacement this guy made up every excuse I told him I spent $346 and the least you could do is switch out an $80 pair of inserts they couldn't even do that he said he can make me a deal or I'd have to purchase another set of inserts I told him I'm good I'm not wasting any more money I go to Walmart and buy Dr Scholl's they last longer and a fraction of the cost I will never go back to this location they are dishonest they do not back their product. My wife and I are law enforcement constantly on our feet and it is very important to have comfortable inserts I let the kid know that was working and his attitude is pretty much out well so that's how they want to treat us I'll be sure to let everyone know.

This store is amazing, and is staffed by people that clearly love their jobs and are so helpful and knowledgeable. This is the complete opposite of the experience we had at the Roger’s AR location. We’re so glad we came to the Joplin location. Thanks for having an amazing staff that provides the most exceptional customer service.