Tradehome Shoes — Omaha

I’ve shopped at this location for several years, and it’s disappointing to see how much the customer experience has changed. What used to set this store apart was how personable and knowledgeable the staff were. They took the time to ask questions, listen, and help customers find the right shoe for their needs instead of simply trying to make a sale. The last few times I’ve visited, I’ve felt rushed through the process. The interactions have seemed much more sales-driven than customer-focused, and the staff didn’t appear to have the same depth of product knowledge that I remember. I hope this is something management pays attention to, because this store used to stand out for its service. The shoes are still great, but the experience isn’t what it once was.

So, i visited the store while i was in Nebraska visiting my sister. I have been looking for madden girl rhinestone shoes for weeks but haven’t been able to find a store that had my size available until i visited here. I’m very happy with service, staff were great. BUT I’m highly upset about spending $80+ on shoes that i have worn twice and are now broken… I take very well care of my shoes, even returning them to their boxes when I’m not wearing them and stored properly away. This is just very unacceptable to have shoes that are this poorly made where you can’t even get any use of wear out of them. I’m very disgusted at this.

Brevin and Angel were so helpful!! They helped my teenage son when mom couldn’t. Ended up with shoes for th whole family!! Awesome customer service.