Tradehome Shoes — Peoria

This is what I consider taking advantage of an elderly woman who was simply trying to find a comfortable pair of shoes. I took my elderly mother shopping because the shoes she had been wearing were extremely uncomfortable. We found a pair for approximately $120, and the salesman was very friendly and helpful. However, while she was trying on shoes, I asked if he had a pair of footies she could use since she didn’t have socks with her. He said yes and brought her some. I assumed they were simply for trying on shoes, not a $20 purchase! He also added shoe inserts to make her shoes more comfortable, without clearly explaining that they would cost an additional $60 or more. By the time we checked out, our total was $221 instead of the $120 we expected! It wasn’t until after we left that I reviewed the receipt and realized what we had been charged. This is absolutely unacceptable! My mother is elderly, and we went there looking for comfortable shoes, not to be surprised with nearly $100 in additional charges that were never clearly explained. I have no problem paying for quality products, but customers deserve to know what they’re purchasing and how much it costs BEFORE being charged. To me, this is taking advantage of an elderly customer, and it’s extremely disappointing. Being friendly doesn’t make up for a lack of honesty and transparency when it comes to someone’s money.

I was at the Northwoods Mall store and worked with Callie the other night and I was looking for a pair of Hey Dudes, specific color and found the pair and was talking with her and she shared some knowledge of things to help with my feet and tried some insoles, didn't have the right size of shoe, so I had to order them but was talking about the Hoka tennis shoes and shared my issues of my health problems and she shared some more of her education and I kind of jokingly said that I figured she was in her late twenties early '30s of how educated she was and she told me she was 22 years old and she said she would take that as a compliment because the reason I thought she was older was how educated she was in the foot field and I want to just say thank you!! Because she did an awesome job and I went back today and bought the tennis shoes because I was so pleased with what she did and how good they made my feet feel. The service that I got today from the manager because the size 15 hey dudes needed to be size 14. I tried a pair on somewhere else so I wanted to change the size and he did that for me and I got the other shoes and William did an awesome job. customer service was top notch. I'm very pleased. I had just bought a pair of shoes from running Central to be more specific with the foot industry and really found out that Trade Homes actually was just as educated if not more than what I had expected. So you have a customer for life! I bought other shoes there but only because of the specific style of shoe I was looking for with the Hey Dudes and now that's where I'm going to buy my tennis shoes as well! Thanks again for great customer service! Jim Smalley

Brayden, was very sweet, took his time with me. He assisted me with trying on four different pairs of shoes until we found the right fit. Has an amazing personality.