Tradehome Shoes — Schaumburg

We had such an amazing experience with Ricky at Tradehome Shoes in Woodfield Mall! We came in looking for shoes for my in-laws and ended up purchasing three pairs total, but before that, we tried on what felt like a MILLION different shoes, sizes, colors, and even insoles. Ricky probably made a million trips back and forth for us, and not once did he seem frustrated or impatient. If anything, he stayed enthusiastic the entire time and kept encouraging us to try more options until we found the right ones. What impressed us most was that Ricky didn’t just bring out the brands we specifically asked for. He actively recommended other brands and styles we had never even heard of, explained why he thought they might work better, and we actually ended up purchasing some of his recommendations instead of what we originally came in for. As a runner, I’ve personally shopped for shoes at Fleet Feet and Road Runners numerous times, so I’m very familiar with the whole shoe-fitting process. One thing that has always made me uncomfortable in other stores is feeling like I’m making the employee work too hard when I ask for another size, another color, another model, etc. Sometimes that makes me leave before I’ve even made a decision. With Ricky, we NEVER felt that way. He made us feel completely comfortable asking to try absolutely anything. We never felt rushed, judged, or like we were bothering him. That level of customer service is honestly rare. He was incredibly courteous, knowledgeable, patient, and genuinely seemed to care about helping us find the right shoes rather than just making a sale. I usually wait for sales when buying my own running shoes, but the next time I actually need another pair, I specifically want to come back here and purchase them from Ricky. We will absolutely be back. We were seriously impressed. This was probably the most comfortable and enjoyable shoe-shopping experience we’ve ever had. Thank you, Ricky!

We got one of the best experience in this store.. Nick Smith made sure that we got what we need. He is very well verse and has patience in explaining the product he showed us. We came out the store with a few pair of shoes and insoles..and a bonus as well :) highly recommended!

I wanted to give Jess a HUGE thank you! 😊 I really do appreciate her being very patient and recommending me a variety of shoes until I found the perfect ones. I also wanted to thank you for helping out my sister who was unsure of what she wanted yet pulled out variety of shoes as well that match to a close description as possible of the likes and dont likes. You're the best 10/10 recommend going to Jess if you need any help to find the perfect match!